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Shipping & Returns

Where We Ship

At Ambacoco, we aim to serve a wide range of customers and destinations. While we primarily ship within the United States, we also extend our services to international customers. Here's where we typically ship:
 

  1. Within the United States: We provide shipping services to customers across the United States, ensuring that our products reach homes and businesses throughout the country.

  2. International Shipping: We also offer international shipping to customers outside of the United States. However, please note that international shipping options and delivery times may vary.
     

We are committed to delivering our products to as many customers as possible, and we strive to provide clear and up-to-date shipping information to meet your needs.

Processing Times

Here is some essential information about our shipping and processing times:

Shipping Location: All our items are shipped from Simsbury, Connecticut, ensuring that they are dispatched from a single, central location.

Processing Times:
  1. In Stock Products: For items that are in stock and ready to ship, we will typically process your order within 1-2 days. Once processed, your order will be promptly shipped to your designated address.

  2. Made to Order Products: If you've chosen a made-to-order product, please allow for a production time of approximately 2-3 weeks. These items are crafted with meticulous care to meet, ensuring the highest quality and attention to detail.
     

We understand that you may have different preferences and requirements, and we're committed to accommodating them. Please keep these processing times in mind when placing your order, and feel free to reach out to our customer service team if you have any further questions or need assistance.

 

Shipping Times

Within the U.S.:
  • Items shipped within the United States typically have an estimated delivery time of 3-5 days from the date they are shipped. We aim to ensure that your orders reach you promptly. You can expect to receive your order with within 4-7 business days.
     

International Shipping:
  • For international orders, please allow for a slightly longer delivery time. International shipping times may vary, but generally, you can expect your items to arrive within 1-2 weeks from the date of shipment. Please note that specific delivery times may vary by destination, so be sure to check for additional details during the checkout process.
     

Our goal is to provide you with a smooth and reliable shopping experience, and we strive to deliver your purchases within the specified time frames. If you have any questions or concerns about shipping or your order, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we're here to assist you with any inquiries you may have.

Return & Exchange Policy

We gladly offer returns for all items purchased within the last 30 days. Please note the following details regarding our return policy:

  1. Return Window: Items must be returned within 30 days of purchase to be eligible for a refund.

  2. Return Shipping Responsibility: The buyer is responsible for covering the return shipping costs.

  3. Refund Amount: The refund will be issued for the total purchase amount, minus the original shipping cost.

  4. Refund Method: The refunded amount will be credited to the same payment method used at the time of purchase.

  5. Initiating a Return: To initiate a return, kindly contact us at returns@ambacoco.com. Our team will provide you with the return address and any necessary details.

  6. Refund Processing Time: You can expect your payment to be refunded within 1-2 weeks after we receive the returned item.
     

We value your satisfaction, and our aim is to make the return process as smooth as possible for you. Please don't hesitate to reach out if you have any further questions or concerns. Your experience with Ambacoco is important to us.

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